What is IVR?
IVR stands for Interactive Voice Response - where a telephone is used to collect and present information in much the same way as an Internet browser. IVR applications are typically used side-by-side with an Internet web site. They reach the large percentage of your customers that do not have a computer in front of them 24 hours a day - and customers who do not use computers. Even the most technology phobic customer can use a properly designed IVR system.
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